Telephone Customer Service & Sales Advisor – £28,000 – Wimbledon Park, London (Office Based)

The Role

Do you have a confident and professional telephone manner? Do you enjoy helping customers and providing excellent service? SDS London is a well-established Employee-Owned Architectural Ironmongery specialist with over 35 years of experience. We support trade and retail customers across the UK and Europe, helping to deliver high-profile construction projects.

We’re looking for a Telephone Customer Service & Sales Advisor to join our friendly team who will work Monday – Friday | 9am – 5pm.

You’ll be the first point of contact for our customers, handling enquiries, processing orders, and ensuring they receive outstanding service. This is an inbound sales and customer service role – no cold calling required!

If you’re a great communicator who enjoys working with customers, we’d love to hear from you!

Key Responsibilities:

Your responsibilities will include:

• Answering phone and email enquiries promptly and professionally.
• Processing customer orders and assisting with after-sales support.
• Advising customers on product solutions (with expert guidance available).
• Building strong relationships with new and existing clients.

The Company

SDS London is one of the country’s leading Architectural Ironmongery specialists. We are a longstanding company who have been providing retail and trade clients with ironmongery for over 35 years. Our considerable experience and expertise mean we are able to provide the highest levels of service to leading construction projects in the UK, Europe and overseas.

Benefits:

• 22 days holiday (increasing with service), pension & life insurance.
• Full training, including the Guild of Architectural Ironmongers Foundation in Hardware course within three months.
• Future opportunities to progress to Levels 1 & 2 of the Diploma course.

The Person

• Professional, confident, and customer focused.
• Excellent telephone manner and communication skills.
• Self-motivated with a positive attitude.
• Able to work efficiently in a fast-paced environment.
• An interest in interior design, property refurbishment, or architectural ironmongery is beneficial.
• Fluent in spoken English.
• Must live within a reasonable commuting distance of Wimbledon Park.

Experience & Qualifications

• Previous experience in sales, customer service, or telesales is desirable.
• A proven track record in sales would be an advantage.
• Willingness to learn and develop product knowledge.