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Resident Liaison Officer

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  • Act as the primary liaison between clients, business users, and technical teams.
  • Gather, document, and communicate business and technical requirements.
  • Coordinate project activities and ensure timely follow-up on actions and deliverables.
  • Monitor and track incidents, service requests, and project updates.
  • Support testing, implementation, and deployment activities.
  • Escalate issues and risks where appropriate.
  • Maintain accurate records, documentation, and reporting.
  • Schedule meetings, prepare agendas, and distribute meeting minutes.
  • Manage correspondence and stakeholder communications.
  • Maintain databases, trackers, and operational documentation.
  • Produce regular status reports and dashboards.
  • Support onboarding and user administration activities.
  • Manage user accounts, permissions, and access requests.
  • Perform routine system administration tasks and data maintenance.
  • Ensure compliance with company processes, policies, and security standards.
  • Assist with system configurations and user support where required.
  • Previous experience in a Technical Liaison Officer, Project Coordinator, Service Delivery, Operations, or Administrative role.
  • Strong stakeholder management and communication skills.
  • Excellent organizational and multitasking abilities.
  • Experience maintaining documentation and administrative records.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Experience with ticketing systems, CRM platforms, or enterprise systems
  • Ability to work independently and manage competing priorities.
  • Degree or equivalent experience in Business Administration, Information Technology, or a related field.
  • Experience in project coordination or service management environments.
  • Knowledge of IT service management processes (ITIL preferred).
  • Experience managing user access and administrative permissions.
  • Communication and relationship management
  • Attention to detail
  • Problem-solving
  • Organisation and planning
  • Customer service orientation
  • Time management
  • Collaboration and teamwork
  • Effective coordination between stakeholders and technical teams.
  • Accurate and timely reporting and documentation.
  • Efficient management of administrative processes and system access requests.
  • High levels of stakeholder satisfaction and service delivery.
Source: https://www.theconstructionindex.co.uk
Apply now
JobsDeeds
Resident Liaison Officer
Apply now
  • Job Type Full Time
  • Location UK - North West
  • Salary £35000 - £45000 per annum
  • Date posted 29 Sep, 2026

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