Customer Liaison Officer - Canary Wharf – JobsDeeds.com | Find Your Next Construction Opportunity

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Act as the main point of contact for residents from first contact through to completion.
Explain the Warm Homes programme and the works being carried out.
Book surveys, assessments and installation dates.
Arrange access to residents' homes.
Keep residents updated on works, changes and delays.
Respond to residents' questions, concerns and complaints.
Maintain accurate records of resident contact and appointments.
Update company systems with relevant information.
Communicate professionally with residents from a range of backgrounds.
Support the smooth delivery of retrofit works by maintaining clear communication with residents.

Experience in a public-facing role such as customer service, housing, community engagement or construction.
Clear spoken and written English.
Confident communicating with people from different backgrounds.
Strong organisational skills and accurate record keeping.
Confident using email, Microsoft Office and spreadsheets.
Professional and approachable manner.
Ability to manage appointments, information and competing priorities.

Source: https://www.theconstructionindex.co.uk

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