Resident Liaison Officer - North & West London – JobsDeeds.com

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Recent experience as a Resident Liaison Officer, with approximately two years' relevant experience.
A full UK driving licence.
Experience working with residents in occupied properties.

Explain planned works and timescales to residents.
Arrange appointments, property access and installation dates.
Visit residents before, during and after works where required.
Keep residents updated on progress, changes and delays.
Coordinate with project managers, site managers and installation teams.
Liaise with Housing Associations, Local Authorities and other client representatives.
Identify residents who need additional support and help put arrangements in place.
Handle queries and complaints, escalating issues where needed.
Follow up on unsuccessful access attempts.
Keep accurate records of communications, appointments, complaints and outcomes.
Support handover and gather feedback after works are completed.

Experience in social housing, planned maintenance, construction or retrofit programmes.
Experience dealing directly with residents in occupied properties.
Strong communication skills, including the ability to handle complaints and difficult conversations professionally.
Good organisational, IT and administration skills.
Ability to work independently and as part of a project team.
Flexibility around working hours when required.

Experience working with Housing Associations or Local Authorities on retrofit, decarbonisation or energy-efficiency programmes.
Experience on projects involving Solar PV, Air Source Heat Pumps, insulation or other energy-efficiency measures.
Additional languages, particularly Punjabi, Romanian, Polish, Gujarati, Arabic, Urdu, Bengali/Sylheti or Somali.

Source: https://www.theconstructionindex.co.uk

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