Office Junior
Permanent
20-25K per annum based on Experience
Based in East London
0800-1700

• Deal with day to day telephone and email enquiries from tenants and Clients, in a timely and professional manner
• To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved
• Promote an efficient and professional image to all customers, maintaining a high standard of customer service at all times
• To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal
• Daily call round to confirm appointments to prevent high no access rate
• Ensure adequate and clear job notes and instructions are provided.
• Prioritise allocation of emergency and vulnerable tenant jobs
• To provide a maintained level of tolerance when dealing with vulnerable and elderly customers
• To build and maintain professional working relationships with those inside and outside of the business

Experience

• Ability to provide excellent customer service.
• Excellent written & verbal communication
• Ability to understand and retain new information and skills
• Good attention to detail
• Excellent planning skills
• Able to work as part of a team
• Decision making and being able to work on own initiative as well being able to find solutions
• Ability to multitask and adapt using various applications
• Good IT skills including experience of using Microsoft packages such as Outlook, Word, Excel.