Resident Liaison Officer - Stevenage – JobsDeeds.com | Find Your Next Construction Opportunity

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Covering planned works across Stevenage and the surrounding area.
Office attendance is required for meetings, rather than on a daily basis.
The role involves regular travel across the local area.
Strong resident engagement and communication skills are important.
Experience in Resident Liaison, housing, planned works, refurbishment or construction is highly desirable.
Candidates from other customer-facing backgrounds may be considered where they have the right transferable skills.

Act as a key point of contact for residents throughout planned works.
Keep residents informed about upcoming works, timescales, access requirements and potential disruption.
Carry out resident visits and maintain regular communication throughout projects.
Arrange access to properties for contractors and site teams.
Respond to resident enquiries, concerns and complaints promptly and professionally.
Build positive relationships with residents and project stakeholders.
Identify and appropriately support vulnerable residents.
Liaise with Site Managers, Project Managers, contractors and other stakeholders to resolve issues.
Maintain accurate records of resident contact, visits, access arrangements and outstanding issues.
Attend site, resident and project meetings as required.

Experience working in a customer-facing role involving regular communication with members of the public, customers or residents.
Excellent communication and interpersonal skills.
Confident dealing with enquiries, concerns and potentially difficult situations.
Strong organisational skills and attention to detail.
Ability to work independently and manage your own workload.
Ability to build positive relationships with residents, contractors and colleagues.
Willingness to travel across Stevenage and the surrounding area as required.

Previous Resident Liaison Officer or Customer Liaison Officer experience.
Experience within social housing, housing associations or local authority environments.
Experience working on planned maintenance, refurbishment, repairs, retrofit or construction projects.
Experience supporting vulnerable residents.
Knowledge of construction or property maintenance processes.
Full UK driving licence.

Permanent position.
Site-based role covering Stevenage and the surrounding area.
Office attendance for meetings rather than daily office working.
Opportunity to develop your career within construction, housing and planned works.

Source: https://www.theconstructionindex.co.uk

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