Commercial Administrator
Based in Waltham Abbey
Permanent
£28-32K per annum dependent on experience

Duties

• Answering incoming calls / making outbound calls as required.
• Regularly checking and dealing with queries and call logs to all shared mailboxes.
• Creating and updating jobs on our EvoM system, creating and updating notes.
• Inputting RM appointments into engineer's diaries with the aim being to meet the SLA.
• Updating and checking client portals.
• Ordering parts internally as and when requested/required by engineers.
• Tracking and chasing the progress of part deliveries with suppliers.
• Arranging return visits for engineers for uncompleted jobs or to fit additional parts.
• Full responsibility for diary management/scheduling of allocated engineers and contractors as needed.
• Good construction knowledge, able to talk to clients to establish the cause of the issue to send the correct trades operative.
• Provide a quotation for reactive jobs, labour and materials.
• Commercially aware maximising Helpdesk operatives productivity.
• Review traffic conditions for job locations.
• Forward thinking, scheduling jobs to minimise travel time to area/routes.
• Dealing with complaints as per process.
• Interviewing potential engineers.
• Helpdesk diary management coordinating annual leave and shift patterns.
• Liaising with subcontractors to ensure they are providing adequate service.
• Checking engineers paperwork and timesheets on a weekly basis.
• Ensuring all invoicing is completed daily, to include all jobs completed by allocated engineers, PPM work and unallocated engineers as required by the business, liaising with engineers.
• Attend monthly line managers meetings and report as per agenda.
• Any other ad-hoc duties as required within the department.