At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our East Midlands Division located in Leicestershire is looking to recruit a Home Exchange Manager to join the Division’s Sales team.

The Role

The role of Home Exchange Manager is to manage all Part Exchange/ Express Mover sales activities in accordance with the procedures issued by Group Head Office as well as the budgets and requirements set by the Sales Director/Head of Sales. At the same time, the Home Exchange Manager will ensure that we provide the highest level of service to all of our customers.

Principal accountabilities of the Sales Office Manager role include:

Liaise between the customer facing sales team and the asset management companies to formulate and issue Part Exchange/Express Mover appraisals to assist with the possible sale of our customers’ existing home
Make any part exchange offer from Bellway directly to our customers and to manage the acquisition, marketing and sale of any properties bought in as part exchange units
Ensure that the divisional portfolio of any part exchange homes is managed effectively to maximise profit
Take responsibility to ensure that any part exchange properties are regularly inspected in accordance with Group requirements and ensure that any such properties are maintained in good saleable condition until disposal
Liaise with Group and Divisional accounts teams to make sure all financial liabilities and invoices are allocated and settled in a timely manner
Provide additional sales support to the divisional sales team by actively engaging with the sales team to provide training and coaching on the Part Exchange/Express Mover Schemes
Ensure compliance with company policies, processes and standards
Experience, Qualifications and Skills

Experience

Experience of Estate Agency and/or housebuilding industry would be desirable
A thorough knowledge of the home buying/conveyancing process is essential
Experience of delivering excellent customer service
Qualifications and Training

No formal qualifications are necessary but evidence of relevant experience and skills will be required
Skills and Aptitude

Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems
Excellent communication skills with the ability to interact with a range of partner organisations and customers is essential
Ability to meet and exceed target
Ability to self-manage, prioritise work, meet deadlines and to handle several tasks simultaneously
Committed to diversity and inclusion
The Role and Working Conditions

A flexible approach to work including working beyond core office hours as and when required
In return we can offer you:

Competitive salary
Competitive annual bonus
Contributory pension scheme
25 days holiday, plus bank holidays
Access to discounts and benefits portal
ShareSave Scheme
Cycle to Work Scheme
Life assurance
Holiday Purchase Scheme
Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received.