Helpdesk | Service Desk | Planner | Scheduler | Scheduling | Maintenance | Repairs | Planned Preventative Maintenance | PPM | Reactive Maintenance| Customer Service |

Helpdesk / Service Planner

Annual Salary: £26k - £28k

Location: To be confirmed

Job Type: Full-time

Hours of Work: Monday to Friday, 8am to 4pm

My client is seeking a Service Planner / Scheduler to join their established and well-respected team on a permanent basis This role is perfect for someone who is friendly, collaborative, and reliable, with previous helpdesk experience.

Day-to-day of the role:

• Manage planned preventative maintenance (ppm) and reactive maintenance
• Allocate jobs to engineers and ensure the completion of works and deadlines met
• Submit detailed job reports to clients and send them along with quotes
• Support the Contracts Manager
• Utilise Job Logic software to track and manage maintenance tasks.
• Manage both shared and personal inboxes, ensuring all communications are handled efficiently.
• Take calls and respond to emails, providing excellent customer service.

Required Skills & Qualifications:

• Previous experience in a helpdesk or planning / scheduling role.
• Ability to manage a high volume of calls and emails.
• Experience with Job Logic or similar job management software is advantageous.
• A friendly, collaborative, and reliable work ethic.

Benefits:

• Competitive salary range of £26k to £28k.
• Opportunity to work within a respected company known for its high-quality services.
• Supportive and collaborative work environment.

To apply for this Service Planner / Scheduler position, please submit your cv today! Interviews to commence week commencing 2nd September 2024.