A growing, fast-paced business is seeking an experienced Senior Manager to lead and develop its planned, reactive maintenance and service function.

This is a senior leadership role with real autonomy and influence, ideal for someone who enjoys improving processes, managing teams, solving problems, and driving operational performance in a customer-focused environment.

Working closely with company leadership, you will oversee the service operation, support continuous improvement initiatives, and help shape the future growth of the division.

The Role

• Lead the day-to-day running of the service function
• Manage and develop a small service coordination team
• Drive operational efficiency and service performance
• Act as a key escalation point for customers and internal stakeholders
• Monitor KPIs, workflows, and service standards
• Identify and drive opportunities for growth and improvement
• Support a positive, high-performing team culture

About You

• Proven leadership experience within service, operations, or coordination environments
• Strong organisational and problem-solving abilities
• Comfortable managing multiple priorities in a fast-moving business
• Commercially aware with a proactive, hands-on approach
• Strong communication and stakeholder management skills
• Experience using CRM, scheduling, or job management systems

What’s on Offer

• Performance-related bonus
• Senior-level responsibility and ownership
• Clear career development opportunities
• Collaborative and supportive working culture
• Long-term progression within a growing business

This is an excellent opportunity for an ambitious leader looking to make a genuine impact within a successful and expanding organisation.

If you are interested in this role, please do either apply online or contact our Staines branch