We’re looking for Field Service Engineers in the Salisbury area to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000’s of people every day to live healthier lives.

This business has a strong emphasis on company culture , with perks designed specifically for their engineers to incentivise excellent service (more on this below!).

This role does not require specific industry experience as full training will be provided , however you must have experience working in a field service (or similar) role and possess excellent customer service skills. Progression opportunities will also be available due to company growth!

The Role

As a Field Service Engineer, you'll be the hero ensuring customers get the most out of their game-changing water systems, making installations a breeze and providing top-notch maintenance on every interaction. This includes:

· Covering your allocated region and assisting others in your team if needed.

· High completion rates for all jobs either installing or repairing systems for customers.

· Carrying out repairs.

· Identifying and fixing issues first time to avoid return visits.

· Provide an awesome customer experience from the first call until leaving their property.

· Installing products in customers’ homes.

· Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.

· Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.

· Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.

· Go out of your way to drive positive reviews and customer recommendations.

· Follow all Stand Operating Procedures and defined processes, accurately recording information in the systems.

· Record all stock consumption accurately to ensure your van stock aligns to system counts.

· Complete all stock takes accurately and on time.

About YOU!

Candidates will need a winning smile and an engaging personality, as well as:

· History of being a star in previous field service or delivery role.

· Problem-solving skills that make challenges disappear.

· Tackle basic plumbing tasks with ease - we're looking for someone who can navigate pipes like Mario (or Luigi!), but full training will be provided!

· A track record of being as reliable as their products - someone who's as dependable as the sunrise.

· First class communication and people skills!

· Ability to work independently like a pro and know how to juggle priorities.

· A valid driver's licence and, ideally, a squeaky-clean driving record.

Salary, perks & incentives:

The company offer a very competitive salary of £27,000 - £32,000, depending on experience, based on a 37.5 hour working week with regular overtime available should you wish to earn more!

The company also offers / provides:

· Progression opportunities as the company continues to expand.

· An incentive programme offering £100 for both individual and team targets (£200 total), both of which are usually met.

· Trustpilot review incentives & internal rewards.

· Personal use of company van.

· Travel expenses paid by the company.

· Work uniform provided.

· 23 Days Holiday plus Bank Holidays.

To find out more please apply today!