Sales Account Manager
Newbury, office based
£26,000 - £28,000, salary plus £400 per month in bonuses
Monday - Friday (earlier finish on a Friday)
Love sales, but not the idea of relentless cold calling?

This role offers the best of both worlds: account management, customer service and genuine sales opportunities, without being a high-volume call centre role.

You will have real customers to manage, opportunities to follow up, quotes to convert and accounts to develop. You will also have the chance to learn a specialist product range and become a trusted point of contact for customers across a wide range of industries.

The Company

We are working with a leading UK manufacturer, who due to business growth is looking to recruit a passionate sales and service professional.

With investment being made across the business and ambitious plans to increase sales, this is a great opportunity to join a company where your work will genuinely make an impact.

This is a down-to-earth, team-focused environment. It is not overly corporate, and the business is looking for someone who enjoys being part of a close team, is comfortable picking up the phone, and wants to grow with the company.

The Role

The Sales Account Manager you will manage and grow a defined customer account base, working with existing customers, lapsed accounts and new prospects to generate sales, follow up opportunities and build long-term customer relationships.

You will be speaking with customers by phone and email, understanding their requirements, recommending suitable products, following up quotations and ensuring orders are processed smoothly.

Key Responsibilities

• Manage and develop a defined customer account base
• Proactively contact existing, lapsed and prospective customers by phone
• Follow up quotations, enquiries and samples to convert opportunities
• Re-engage dormant or lapsed accounts
• Identify upsell and cross-sell opportunities across the product range
• Understand customer applications and requirements
• Ask the right questions to ensure the correct product specification
• Prepare and follow up customer quotes
• Process orders accurately on the internal system
• Maintain accurate customer notes, call records and opportunities in the CRM system
• Manage a structured follow-up pipeline
• Work towards agreed sales targets and KPIs
• Collaborate with operations, logistics and technical colleagues to ensure smooth order fulfilment

The candidate

We are looking for someone with energy, resilience and a genuine interest in sales. You do not need industry experience, what matters most is your attitude, commercial awareness and ability to build rapport with customers.

Experience

• Internal sales
• Telesales/ SDR, BDE roles
• Sales account management
• B2B sales
• Trade sales
• Customer account management
• Sales support with proactive calling
• Industrial, construction, manufacturing, wholesale or distribution sales

You Will Need

• Previous sales experience is important
• Confidence speaking with customers over the phone
• A proactive and organised approach
• Strong follow-through and attention to detail
• The ability to ask good questions and listen properly
• Commercial awareness and an interest in hitting targets
• Confidence learning technical products and applications
• A team-focused approach
• Reliability and consistency
• A willingness to work from the Newbury office full time

What We Offer

• Basic salary of £26,000 - £28,000
• Commission and bonus structure
• Full product and application training
• A warm account base to develop
• Opportunity to work with existing, lapsed and new customers
• Support from experienced sales, technical and operations colleagues
• Clear targets and performance expectations
• A friendly, supportive team environment
• Long-term opportunity to grow with the business

Interested? Please click ‘apply’ today!