The Parking Operations Manager is responsible for the effective day-to-day management of parking operations across multiple sites. This includes overseeing parking attendants, ensuring operational efficiency, maintaining equipment, supporting client relationships, and identifying opportunities to improve revenue and service delivery. This is a hands-on, field-based role requiring regular travel between sites and head office.

Key Responsibilities

Operations Management

• Oversee the daily running of multiple parking sites, ensuring smooth and compliant operations
• Act as the first point of contact for operational queries from attendants and clients
• Monitor site performance and address any issues promptly

Team Management

• Manage, support, and motivate parking attendants
• Prepare and maintain staff rotas and cash collections, ensuring adequate coverage across all locations
• Provide on-site training, guidance, and performance feedback
• Handle day-to-day people management matters, including absence and conduct

Maintenance & Equipment

• Coordinate routine maintenance and repairs of parking machines and associated equipment i.e. CCTV, ANPR cameras
• Troubleshoot operational or technical issues and liaise with suppliers where necessary
• Ensure all equipment is functional, secure, and compliant with company standards

Client Relationship Management

• Build and maintain strong working relationships with clients and landowners
• Respond to client queries and ensure service levels are consistently met
• Conduct site visits and provide regular updates on performance and improvements

New Site Set-Up

• Support the mobilisation of new parking sites
• Assist with site planning, signage, machine installation, and operational readiness
• Ensure new sites are launched efficiently and in line with company processes

Compliance & Standards

• Ensure all operations adhere to company policies, legal requirements, and industry regulations (IPC)
• Maintain high standards of health & safety across all sites

Key Skills & Experience

• Previous experience in operations management (parking, facilities, retail, or similar field-based environment)
• Strong people management and leadership skills
• Ability to manage multiple sites and prioritise effectively
• Practical problem-solving skills, particularly in operational or technical situations
• Excellent communication and client-facing abilities
• Commercial awareness with a focus on revenue generation
• Full UK driving licence (essential)

Additional Requirements

• Willingness to travel regularly between sites
• Occasional out-of-hours and weekend work may be required

Discretionary Bonus