Housing & Public Protection Business Improvement Manager

Windsor & Maidenhead based

Interim 3–6 Months | Hybrid (1–2 days on site)

£39.99 Umbrella / £31.33 PAYE

We are seeking an experienced manager to lead business support, performance, and transformation activity within Housing and Public Protection.

Key Responsibilities

• Lead and manage the Housing and Public Protection Business Support Team, analysts, and Housing Complaints and Review Officer.
• Drive service improvement initiatives and oversee a range of transformation projects.
• Support the leadership, management, and delivery of Housing and Public Protection services.
• Act as a key member of the management team, providing strategic and operational support to the Assistant Director for Housing and Public Protection.
• Ensure effective performance management, service delivery, and continuous improvement across the function.
• Use data, insight, and analysis to support decision-making and service enhancement.

About You

• Proven experience in a business improvement, service improvement, transformation, or operational management role.
• Strong leadership experience managing teams within local government, housing, public protection, regulatory services, or a similar environment.
• Experience delivering change programmes and driving organisational improvement.
• Excellent stakeholder management and communication skills.
• Ability to operate strategically while maintaining oversight of day-to-day service delivery.
• Experience working within complex public sector environments is highly desirable.

To find out more information please contact Lily at

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.