Position Title: Senior Property Manager
Location: Central London
Hours: 40 per week
Salary Range: £60,000 - £65,000

Role Overview:
This role focuses on delivering outstanding residential and property management services for a large-scale mixed-use development. Reporting to the Residential Director, the manager will play a pivotal role in ensuring a high standard of service for residents and leaseholders while supporting the client's vision of creating a vibrant, efficient community.

Key Responsibilities:

Property Management:

• Oversee day-to-day leasehold management operations, working closely with residents, leaseholders, and internal teams.
• Act as the primary point of contact for resident associations, ensuring regular communication and effective management of queries and updates.
• Coordinate site-wide communications, including newsletters, updates through a resident app, and other platforms.
• Chair or co-chair meetings with resident groups and lead focus sessions to address specific issues.
• Manage service contracts, particularly for concierge services, and ensure high levels of customer service are maintained.
• Collaborate with technical and operational teams to address maintenance requirements efficiently.
• Assist in preparing and monitoring the annual service charge budget, reconciling accounts, and providing variance analysis.
• Handle insurance claims, ensuring timely reporting and updates to the broker.
• Develop and implement policies and procedures in alignment with lease agreements, ensuring clear communication to residents.
• Act as an escalation point for complex queries or issues requiring detailed leasehold knowledge.

Resident Engagement:

• Lead Section 20 consultations, explaining the process to stakeholders and addressing observations.
• Foster strong relationships with leaseholders, ensuring consistent and open communication.
• Support internal teams to meet key performance indicators (KPIs) set by the client.
• Contribute to enhancing the resident experience through community events and app-based engagement.

Health & Safety:

• Ensure compliance with health and safety regulations by implementing best practices and maintaining accurate records.
• Regularly review safety policies and procedures, adapting as necessary.

Skills and Experience Required:

• Qualified to MIRPM level, with AssocRICS preferred.
• Minimum 5 years of experience in residential property management, including at least 3 years in a senior role.
• Strong understanding of residential leases, landlord and tenant legislation, and RICS service charge codes.
• Proven financial acumen, including budget preparation, forecasting, and variance analysis.
• Excellent communication and leadership skills, with the ability to engage effectively with stakeholders at all levels.
• Experience in managing utility contracts and environmental systems.
• Competent in IT systems and resident communication platforms.

Additional Information:
This role is dynamic and may require undertaking additional responsibilities as the development evolves. It offers an excellent opportunity to work in a high-profile, mixed-use environment, contributing to the delivery of exceptional service standards.