As Senior Facilities Manager, you will take ownership of both team leadership and customer service delivery, ensuring that occupiers, stakeholders, and visitors receive a best-in-class experience at all times. You will lead, inspire, and develop a team of Facilities Managers while embedding a strong service-led culture aligned to high operational and safety standards.

Client Details

The role is with a well-established organisation in the public sector. As a part of a large organisation, the successful candidate will have the opportunity to work within a structured environment focused on delivering high-quality services.

Description

• Lead the delivery of a premium, customer-focused FM service across your portfolio, ensuring customer expectations are consistently exceeded.
• Build strong relationships with occupiers and stakeholders, proactively seeking feedback to continuously enhance service delivery.
• Maintain visible leadership presence across sites, ensuring high presentation standards and a positive customer experience.
• Work closely with service partners to ensure service excellence through effective KPI and SLA management.

• Lead, mentor, and develop a team of Facilities Managers, ensuring high performance, engagement, and capability across the team.
• Set clear objectives, conduct regular 1:1s, and implement structured development plans to support career progression.
• Foster a positive, inclusive, and high-performing team culture, identifying and retaining key talent.
• Support recruitment activity, ensuring the attraction and onboarding of best-in-class FM professionals.

• Oversee day-to-day delivery of hard and soft FM services, ensuring quality, compliance, and efficiency across all sites.
• Promote a safety-first culture, ensuring full compliance with health and safety and regulatory requirements.
• Drive continuous improvement initiatives focused on enhancing both operational performance and customer satisfaction.

Profile

• Proven experience in a Facilities Management leadership role, managing teams within a customer-facing environment.
• Strong people management skills, with the ability to motivate, coach, and develop teams.
• Passionate about delivering exceptional customer service and creating best-in-class environments.
• Excellent stakeholder management and communication skills.
• Solid understanding of FM operations, including compliance, service delivery, and contractor management.
• Relevant industry qualifications (IWFM, IOSH, NEBOSH or equivalent) desirable.

Job Offer

• A competitive salary and benefits package
• A permanent position within the public sector, offering job stability.
• Opportunities for professional development and career progression.
• Potential to work on impactful projects within facilities management.
• A supportive and collaborative company culture.

If you are ready to take the next step in your facilities management career, apply now to join this large organisation and make a meaningful impact in the public sector.