LOCATION: Vicarage House, Kensington (part of the Kensington Office Group)

To support the Business Centre Manager in the day-to-day management of our serviced office centre. This would suit a person who is looking to further develop their career in property management and is looking to take on more responsibility.

The ideal candidate will have an eye for detail with good organisational skills and enjoys a busy environment. They should have the ability to form good working relationships with people at all levels, be able to problem solve promptly, collaborate with others and be self-motivated, with the aim of delivering excellent customer service to the high expectations of the current and future tenants.

Key Responsibilities:

• Ensure the smooth operation of the Business Centre to ensure standards are maintained at a high level.
• Engage with in-house, virtual, antique centre and residential clients – day to day communications and problem solving.
• Assist with managing service contracts/renewals, updating documentation.
• Assist with on-boarding new clients and conditioning check out of current clients.
• Liaising with clients, visitors and viewers.
• Carry administrative duties – scanning/filing/updating files.
• Liaise with suppliers and contractors – obtaining quotes. Supervising contractors on site and ensure call-outs are actioned.
• Assist with monthly reporting and telephone reporting.
• Assist with monthly billing for client invoices.
• Health & safety – ensure health & safety is maintained throughout the building. Undertake role in building evacuation and fire procedure. Auditing of logbooks.
• Cover Reception when Receptionist is on lunch, away on annual leave.
• Any ad hoc projects.

The ideal candidate will:

• Maintain a professional approach at all times - with the ability to deliver the assigned task efficiently when working under the time constrains.
• To be able to work under pressure to face challenges that might occur.
• Ability to communicate clearly and concisely through good written and verbal skills.
• Be amiable, polite and client focused - delivering great customer service is key to this role.
• Be flexible, driven, and adaptable to changing client & business requirements.
• To be proficient in using Microsoft Office 365 and Excel.
• To have at least 2-3 years of receptionist experience.
• Have experience in working in Serviced Offices, though this is not essential.