Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basis
Process resident applications including completion of background and credit checks
Assist with deposit protection scheme set up and releases
Assist with preparation of check-in and check-out repor
Assist with move in / move out customer journey procedures
Assist with the collection of rents, ensuring collection and deposit on a timely basis
Utilise the property management system (Yardi) to record various transactions and operating reports as required
Assist with market surveys and "open houses"
Customer Service
Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors.
Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs.
Always seek ways to exceed residents' service expectations
Ensure resident issues and service requests are addressed within 24 hours
Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme.
Property Upkeep
Comply with regular fire safety and health and safety standards
Assist in undertaking scheduled flat inspections and recording of same
Day to day assistance in management of reactive maintenance and defects
Adhere to business operating processes, systems and standards
Assist in monitoring compliance with planned and reactive maintenance procedures
