Our Client based in Wellingborough is looking for a Training Co-ordinator to join their existing Team.

Key Areas of Responsibility of a Training Co-ordinator:

• Managing training enquiries and booking requests from clients.
• Building close relationships with key decision makers to ensure customer loyalty and increase market share
• Responding professionally and within agreed timescales to process all enquiries and booking requests received through our website, by telephone. email or any other tool, as required.
• Offering advice and guidance on our training portfolio and related industry certification schemes.
• Gathering information regarding client requirements and sourcing relevant training courses based on the requirements provided.
• Selling the solution to the customer and establishing potential future needs.
• Ensuring that customer satisfaction results in repeat and expansion business.
• Meet and surpass any relevant role related SLA targets and KPIs, as required.
• Liaising with training providers.
• Providing re-scheduling and cancellation support.
• Pro-active development of key accounts.
• Updating details on the website.
• Processing dedicated enquiries.
• After sales support.
• Any other relevant duties/tasks as required.

The Training Co-ordinator will have:

• Previous experience in providing excellent customer service and working in a general sales role is preferable but not essential, as full training will be given.
• Knowledge or experience of the construction and/or training/education sector would be beneficial, but is not essential.
• Ability to communicate effectively and professionally, both verbally and in written communications.
• Ability to deliver in a highly targeted sales role.
• Excellent organisational skills
• Must be a team player and have the ability to work well with fellow colleagues
• Ability to develop effective working relationships with colleagues at all levels
• Excellent customer service and people skills, with a hands on and customer centric approach.
• Self-motivated and able to work on their own initiative, but can also take instruction
• Strong time management skills along with the ability to be organised and plan and prioritise tasks.
• Ability to be responsive to a fast-changing environment.
• Excellent literacy and numeracy skills
• Competent user of IT systems and software

Hours: Monday to Thursday 08:30 - 17:30 (one hour unpaid for breaks) Friday 08.00 - 17.00 (one hour unpaid for breaks)
Benefits of A Training Co-ordinator:

• Holiday - 25 Days per annum, plus bank holidays (3 or 4 days to be saved for a shutdown at Christmas).
• Company Sick Pay - full sick pay is available dependent on employees’ meeting the eligibility criteria. Full details are available from HR
• Health Cash Plan and Employee Assistance Programme - available to all employees after the successful completion of the probationary period
• Life Assurance - available to all employees after the successful completion of the probationary period
• Pension - Workplace pension scheme is available
• Eye Care Scheme - Vouchers available for free eye tests