Shaping Global Careers with Local Talent

At Emapta, we are more than a workplace-we are a community built on trust, growth, and opportunity. With a presence across multiple countries, we connect top professionals with world-class clients, offering careers that go beyond borders while keeping you rooted close to home. We provide a collaborative environment where innovation thrives, skills are sharpened, and ambitions are realized. Whether in IT, finance, healthcare, or creative industries, we are committed to empowering talent to make a meaningful impact. Join us and discover how Emapta transforms potential into purpose, and careers into legacies.

Job Description

As an IT Quality Assurance and Compliance Analyst, you'll execute quality audits, provide performance coaching, and ensure compliance with IT operations standards. You'll lead process improvements, analyze data for root causes, and contribute to continuous innovation across the IT division.

Job Overview

Employment type: Full-time
Shift: Day Shift
Work setup: Hybrid, Makati

Exciting Perks Await!

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (including 5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education:

• Bachelor's degree in Computer Science, Information Technology, or related field

Experience:

• 2+ years of relevant IT Quality Assurance experience (preferred)
• At least 2 years in a medium to large enterprise environment
• 2+ years of experience with ITSM Ticketing systems (advantageous)

Knowledge and Skills:

• Excellent written and verbal communication skills
• Strong analytical skills and attention to detail
• Problem-solving abilities and adaptability
• Strong documentation and reporting skills
• Advanced MS Excel functions and features
• Power BI knowledge is a plus
• Advanced certifications in IT disciplines are advantageous

Your Daily Tasks

Quality Management

• Execute the IT Quality Audit Program through accurate and representative audits of ITSM tickets and support channels
• Manage workload to meet deadlines for quality audit activities
• Provide consistent weekly feedback and one-on-one coaching to IT analysts/engineers
• Analyze audit data to identify repeat findings and implement corrective action plans
• Lead or support efficiency initiatives such as automation or AI adoption

IT Compliance

• Support compliance initiatives ensuring adherence to IT operations SLAs, client contractual obligations, and IT governance frameworks
• Monitor and report on compliance status, issues, and recommended actions to senior IT management

Other Responsibilities

• Perform administrative or non-administrative tasks as assigned by company representatives

Why We Stand Out Among the Rest!

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO

#EmaptaEra