Director of Field Service
Texas
$130,000-$160,000

I'm partnered with a rapidly scaling, nationally operating automation & smart-building technology company that delivers advanced solutions across HVAC controls, energy management, power monitoring, and mission-critical environments. Their systems sit at the heart of some of the most demanding commercial, industrial, and critical-infrastructure facilities in the U.S., and they're now investing heavily in elevating their service organization.

This is a rare chance to step into a high-impact Director of Field Service role where you'll shape the strategy, performance, and customer experience of an established yet fast-growing service division.

The Role

• This position is ideal for someone who thrives in a client-facing leadership environment and wants full ownership over service operations.
• You'll be the senior figure representing the service function-building and strengthening customer relationships, driving operational excellence, and ensuring top-tier service delivery across a nationwide portfolio.
• You'll lead a multi-disciplinary service team (technicians, coordinators, and operational staff), take full control of the division's P&L, and play a key role in service strategy, continuous improvement, and commercial growth.
• It's a visible, influential role in a business that values agility, accountability, and innovation.

What You'll Lead & Drive

• Act as the primary operations contact for key customers, ensuring a responsive, relationship-led service experience.
• Lead, mentor, and scale the field service team across technicians and service operations.
• Own P&L performance: budgeting, forecasting, long-term profitability, and operational efficiencies.
• Build and execute service strategies to elevate customer satisfaction and reduce response times.
• Handle customer escalations with a solutions-first, professional approach.
• Collaborate with sales and engineering to identify new service opportunities and support bid/pre-sales activity.
• Define and track KPIs for uptime, responsiveness, backlog, contract performance, and customer experience.
• Drive training, certifications, and professional development across the field service group.
• Ensure full compliance with safety, regulatory, and industry standards.
• Implement scalable tools, processes, and technologies to modernize service operations.
• Represent the service organization in client meetings, industry events, and strategic discussions.

What You Bring

• 7+ years in service operations, field service leadership, or technical services.
• 2-3+ years in a management or director-level role.
• Background in BAS, HVAC controls, SCADA, or related technical environments (strongly preferred).
• Demonstrated ability to lead P&L and improve profitability.
• Strong leadership, coaching, and conflict-resolution capabilities.
• Deep knowledge of field service processes, safety systems, and performance metrics.
• Comfort navigating growth, scaling environments, and driving change.
• Outstanding communication skills and a customer-first mindset.

IDUS