We are seeking a Service Development Manager to come and join our team!

Reporting to the Head of Strategic Partnerships, this role is responsible for driving the development and implementation of property maintenance and repair service improvements. You will work closely with senior property delivery teams, external contract partners, and internal stakeholders to lead positive change in a high-paced environment.

Key Responsibilities:

• Develop and implement strategic improvements in property maintenance and repairs services.
• Work alongside Heads of Property, Commercial Managers, and Strategic Partnering Managers to drive operational efficiencies.
• Provide expert guidance and support on business development initiatives within property delivery.
• Lead change management processes, ensuring smooth transitions and adoption across the organisation.
• Assess proposed initiatives, challenge assumptions, and add value to project developments.
• Support the design and implementation of new technology, providing training and documentation.
• Identify risks and issues, ensuring proactive resolution and management.
• Develop and maintain reporting tools, templates, and governance practices.

Key Skills & Experience Required:

• Strong knowledge of property management, asset management, and compliance regulations (fire safety, asbestos, gas, electric, lifts, etc.).
• Proven experience in change management and business improvement within property/housing/construction.
• Ability to analyse and interpret data, ensuring data quality and governance.
• Strong communication and influencing skills, with the ability to engage with stakeholders at all levels.
• Experience in project management and business analysis, delivering strategic initiatives.
• Proficiency in MS Excel and IT systems to support data-driven decision-making.
• Commercial awareness with a focus on cost savings and service quality improvements.
• Ability to work effectively in fast-paced, high-volume environments.

Why Join Anchor?

• Opportunity to work for a purpose-driven organisation making a real impact in people’s lives.
• Competitive salary and benefits package.
• Flexible working arrangements with remote/hybrid options.
• A supportive and collaborative work environment with opportunities for career development.

If you are passionate about delivering high-quality services and driving strategic improvements in property management, we would love to hear from you.

Join us at Anchor and be part of a team committed to creating great places where people can love living in later life!

We'll be reviewing applications as they come in and will close the advert once we've received enough.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https:// into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.