Operations Manager – High-End Granite & Stone Industry
Location:
Hatfield Heath
Salary:
£45,000 - £50,000
Company Overview
Since 2015, our client have been supplying
high-end granite, marble, quartzite, and quartz
to the most discerning customers across the UK. Their extensive portfolio features a wide range of
exotic, high-quality natural stones
sourced from around the world.
Job Purpose
As an
Operations Manager
, you will play a key role in ensuring the smooth and efficient running of their office and showroom while overseeing customer orders and deliveries. You will be the
first point of contact
for clients, providing excellent customer service and operational support.
Key Responsibilities for the Operations Manager role:
Oversee
day-to-day office operations
to ensure efficiency
Act as the
first point of contact
for customer inquiries, both in person and via telephone
Manage and oversee
customer orders
, ensuring accurate processing and smooth order fulfilment
Organise and arrange
cost-effective deliveries
, optimising routing and logistics
Maintain an organized
office and showroom environment
Conduct
weekly stock-takes
to ensure inventory accuracy
Keep
samples and marketing materials
well-organized and updated
Ensure
protective cover sheets
are properly maintained on stone slabs
Key Objectives & Success Metrics
Maintain
strong customer relationships
and high levels of satisfaction
Ensure
smooth office operations
and seamless order processing
