Property Operations Manager

• Location: Glasgow, Hybrid/Remote
• Salary: £32,000–£38,000 DOE
• Job Type: Full-time, Permanent

We are seeking an experienced, highly organised, and proactive Property Operations Manager to support the management of a residential property portfolio of over 130 properties, including HMOs. This is a pivotal role within our organisation, ideal for a self-starter who thrives in managing both day-to-day operations and strategic compliance initiatives.

Day-to-day of the role:

• Serve as the primary point of contact for tenants and contractors, managing and coordinating maintenance requests from initial report through to completion.
• Handle tenant communications, resolve routine issues efficiently, and coordinate property inspections, move-ins, and move-outs.
• Maintain accurate property records and documentation, identify operational issues, and implement practical solutions.
• Proactively improve systems, processes, and efficiency across the business.

Compliance Management:

• Track and manage all statutory compliance requirements including Gas Safety Certificates, EICRs, and more.
• Maintain a compliance calendar, ensure all certificates and documentation are up-to-date and accurately stored.
• Anticipate compliance deadlines and proactively manage requirements to prevent issues.

Tenancy Administration, Deposits & Inventories:

• Oversee tenancy administration from move-in through to move-out, including managing tenancy deposit registrations and associated administration.
• Coordinate inventories, check-ins, and check-outs, and manage deposit returns and negotiations.

Financial Administration & Bookkeeping Support:

• Process and organise supplier invoices and receipts, maintain accurate financial records, and assist with rent monitoring and arrears reporting.
• Input transactions into accounting software like Xero and reconcile supplier statements.

Digital Records & Administration:

• Convert paper-based records into organised digital files, create and maintain a structured electronic filing system.
• Improve administrative processes through digital systems and automation.

Required Skills & Qualifications:

• Proven experience in property management, lettings administration, or similar roles.
• Strong organisational, administrative, and communication skills.
• Ability to work independently, prioritise effectively, and manage multiple deadlines.
• Proficient in Microsoft Office and familiar with property management software.
• Desirable: Experience with Xero or similar accounting software, HMO property experience, and knowledge of Scottish residential tenancy legislation.

Benefits:

• Competitive salary based on experience.
• Opportunity to manage a substantial property portfolio.
• Role critical to the growth and success of the business.
• Autonomy in role with room to implement new processes and strategies.

Please submit your CV to us by clicking 'Apply Now'.