WF Postcode Area | Full-Time, Permanent

28k-30k + Bonus Scheme

Monday – Friday, 8:00am – 5:00pm

Our client, a leading supplier of equipment and solutions to the construction, plant hire, landscaping and groundcare sectors, is looking to recruit a Technical Support Advisor to join their busy and growing team within the WF postcode area.

This opportunity would suit someone with hands-on knowledge of small plant machinery, construction equipment, landscaping machinery or groundcare products who enjoys helping customers and providing technical advice. Previous sales experience is not essential; what is most important is your technical understanding, willingness to learn and ability to build rapport with customers.

The Role

As a Technical Support Advisor, you'll be the first point of contact for customers, supporting them with product enquiries, technical advice, parts identification and order processing.

Key Responsibilities

• Responding to customer enquiries in person, over the phone and via email

• Providing technical advice on small plant machinery, landscaping equipment and associated products

• Assisting customers with identifying and sourcing parts and components

• Preparing customer quotations and processing orders

• Supporting customers visiting the showroom and trade counter

• Following up customer enquiries and quotations

• Building strong relationships with both business and consumer customers

• Liaising with suppliers and internal departments to ensure customer requirements are met

• Delivering excellent customer service throughout the entire customer journey

What We're Looking For

Essential

• Technical knowledge of small plant machinery, construction equipment, landscaping machinery or groundcare products

• Strong customer service and communication skills

• Ability to understand customer requirements and provide practical solutions

• A proactive and organised approach to work

• Confidence communicating with customers both face-to-face and over the phone

Desirable

• Experience working with plant hire equipment, construction machinery, landscaping equipment, lawn and garden machinery or outdoor power equipment

• Knowledge of technical parts and components

• Experience within a workshop, trade counter, parts department, hire desk or technical support environment

• Experience producing quotations or processing orders

What's On Offer?

• Competitive salary

• Bonus scheme

• Monday to Friday working hours

• Stable, long-term career opportunity

• Supportive and collaborative team environment

• Training and development opportunities

To apply or find out more about this opportunity in the WF postcode area, please contact us for a confidential discussion.