Service Improvement Advocate

Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working)
£33,163 per annum
37 hours per week, Monday–Friday
Fixed-Term Contract until February 2027

Do you have experience handling customer complaints and a passion for improving services? We're looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery.

Key Responsibilities:
Manage customer feedback, complaints and compliments professionally and efficiently
Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes
Promote best practice in complaint handling and customer service standards
Identify trends and root causes to support continuous service improvement
Develop improvement plans that enhance the customer experience

What We're Looking For:
Experience managing customer complaints or escalated customer enquiries
Strong customer service background
Excellent communication, investigation and problem-solving skills
Ability to build positive relationships across teams
Organised, resilient and able to manage a varied workload

Desirable:
Knowledge of social housing
Experience producing reports and monitoring performance
Business Administration or Customer Service qualification
Experience using booking or scheduling systems

This is a fantastic opportunity to join a customer-focused organisation where you'll play a key role in improving services and making a real difference.

Apply now with your CV or call Carol on for more information.

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