Responsive Repairs Senior Operations Manager
Location:
Eastleigh, Hampshire
Salary:
£72,000 per annum
Contract Type:
Permanent
Are you a dynamic leader with a proven track record in property maintenance and repairs? Our Housing Association client is seeking a highly skilled professional to oversee the delivery of responsive and complex property repairs across their extensive housing portfolio.
This is a pivotal role, managing a £9 million budget while driving a culture of performance excellence and customer satisfaction. Based in Eastleigh, this permanent position offers the opportunity to make a meaningful impact within a forward-thinking organization.
Key Responsibilities:
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Budget Oversight:
Manage an annual budget of approximately £9 million, ensuring effective forecasting, reconciliation, and value for money in partnership with finance and operational teams.
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Operational Leadership:
Lead the delivery of responsive repairs across the region, optimizing resources to meet and exceed operational performance metrics.
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Customer Excellence:
Embed a customer-first culture, handling escalated complaints, analyzing feedback, and delivering improvements to enhance resident satisfaction.
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Compliance & Safety:
Ensure adherence to all relevant property and safety legislation, maintaining compliance with policies, best practices, and industry standards.
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Strategic Collaboration:
Build and maintain strong working relationships with internal teams, contractors, and resident panels to support strategic objectives.
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Team Development:
Inspire and mentor a high-performing, mobile workforce, ensuring optimal productivity and efficiency.
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Out-of-Hours Coordination:
Support the out-of-hours service as part of a rota, acting as a key point of escalation when required.
Requirements:
To excel in this role, you will demonstrate:
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Leadership Experience:
Significant experience managing diverse teams and delivering high-volume, cost-effective repairs services across a broad geographic area.
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Technical Expertise:
A higher-level qualification in construction or a related field and a strong working knowledge of health and safety regulations (e.g., IOSH or NEBOSH certification).
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Customer Focus:
A proven ability to enhance customer satisfaction through effective problem-solving and process improvements.
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Commercial Acumen:
Strong budget management experience and an ability to use system data to inform strategic decision-making.
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Continuous Improvement:
A commitment to developing innovative solutions and driving operational excellence.
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Housing Sector Knowledge:
Experience or qualifications in Housing Management (e.g., CIH Level 4) are desirable but not essential.
What's on Offer:
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Competitive salary of £72,000 per annum.
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A permanent position with a reputable Housing Association.
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A key leadership role with opportunities for professional growth.
If interested or require further information, please feel free to get in touch on or via email at
