Complaints Officer

London, Tower Hamlets (Hybrid Working)

Salary: £35,000

Fixed Term Contract (12 months)

Full Time, 37.5 hours per week

About THCH
When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar - work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home .

If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey.

About the role

Make a Difference in Customer Service

Do you thrive on resolving issues and ensuring customer satisfaction?

THCH is seeking a passionate Complaints Officer to join our team and play a vital role in improving our customer experience.

About You:

• Experience in complaints handling or problem-solving customer service.
• Excellent communication skills at all levels, written and verbal.
• Strong analytical and investigative skills.
• Ability to work independently and collaboratively.
• A commitment to providing exceptional customer service.

What You'll Do:

• Investigate complaints, gather information, and recommend solutions.
• Respond to complaints clearly and professionally, ensuring all concerns are addressed.
• Work with colleagues to ensure efficient complaint handling and adherence to procedures.
• Identify areas for improvement and implement changes to enhance customer satisfaction.
• Uphold THCH's values and commitment to diversity and inclusion.

Apply today and help us build a better future for our customers!

What we offer you

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.

Closing date for applications: 23rd January 2025

Full Interview & Assessment Date: W/c 27th January 2025