Service & Maintenance Coordinator

Location: Durham, UK

Salary: £27,000 - £30,000 per annum (DOE)

Standard Hours: 42.5hrs per week

Type of Employment: Full-Time, Permanent opportunity

Years of relevant experience: 2-3 years of experience desirable

Join Our Team - Service & Management Coordinator

We are looking for a Service & Management Coordinator to join our Facilities Management team! This role is ideal for a resourceful, self-motivated, and proactive problem-solver who thrives in a fast-paced environment. If you have a "can-do" attitude and a customer-focused mindset, we want to hear from you!

What You’ll Be Doing:

• Handling service maintenance queries and coordinating job assignments
• Communicating with clients and providing clear, professional responses
• Raising invoices for scheduled maintenance and remedial works
• Preparing and sending documentation to customers
• Creating quotations and ensuring timely delivery to customers
• Reporting on customer accounts and maintaining accurate records
• Preparing RAMS & Permits where required
• Liaising with internal teams and engineers to ensure targets are met

What We’re Looking For:

• Previous administration experience (preferred)
• Strong organisational and time management skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skill
• Experience in customer service and handling a fast-paced workload

Key Personal Attributes:

• High attention to detail and accuracy
• Ability to collaborate with engineers, subcontractors, and suppliers
• Resilient and adaptable - able to manage competing priorities under pressure
• Commercially astute with a focus on delivering business value

We Offer:

• Holidays 22 days, plus bank holidays + company long service leave
• Company Pension Scheme
• Company Bonus Scheme
• Training and development available to enhance your skills
• Collaborative and supportive work environment
• Private Health Insurance
• Employee Assistance Program (EAP) and 24/7 online GP service

Join our Team and discover exciting career opportunities! Apply now and be part of our journey to success!