We are seeking an experienced and proactive Claims Handler - Level 2 to join a leading underwriting and claims management team specializing in professional indemnity insurance. This is an exciting opportunity to work within a dynamic environment, managing a diverse portfolio of professional indemnity claims and contributing to a high-performing team.

Main Functions

• Prepare detailed claim reports for complex cases.
• Establish and update reserve estimates as cases progress.
• Refer policy points to insurers and collaborate with underwriters when needed.
• Handle correspondence with insureds, brokers, insurers, and claimants.
• Assist insured parties with drafting defences and letters when required.
• Consult with the Claims Director and team members on challenging or high-value claims.
• Ensure compliance with service standards and delegated authority limits.
• Negotiate claim settlements within defined authority parameters.
• Contribute to the team’s profile by preparing articles that promote the claims handling service and support underwriting efforts.

Ancillary Functions

• Achieve target billable hours.
• Adhere to training plans and maintain continuous professional development.
• Perform ad hoc duties as requested by Directors.
• Ensure compliance with regulatory requirements and Treating Customers Fairly (TCF) standards.

Qualifications and Experience:

• Degree-level education with 1-3 years’ experience managing professional indemnity claims.
• Progress toward ACII or equivalent CII qualification.
• Prior experience handling UK professional indemnity claims, with a focus on construction or legal risks being advantageous.
• Familiarity with ECF or similar insurance systems (preferred but not essential).
• Strong communication skills, both written and verbal.
• Proficiency in MS Office applications.
• Enthusiastic and adaptable approach to work, with a commitment to learning and development.