New Build Home Adviser

• Job Type: Full-time
• Location: On-site at an established development
• Working Hours: Thursday to Monday, 9:30am – 5:00pm
• Salary: Competitive, based on experience

We are seeking a Home Adviser to deliver exceptional new homes sales performance by guiding customers through their purchasing journey from initial enquiry to exchange of contracts. This role requires a combination of strong sales skills and outstanding customer service to meet sales targets while upholding our company's reputation and compliance standards.

Day-to-day of the role:

• Achieve property sales in line with sales targets and agreed budgeted prices.
• Provide a first-class customer experience through professional, efficient, and proactive service.
• Promote and protect the company brand, reputation, and values at all times.
• Maximise revenue through the sale of optional extras, in line with company procedures.
• Ensure Health & Safety compliance for all site visitors under their control.
• Maintain accurate and up-to-date records of visitor activity, customer interactions, and purchaser choices.
• Sell properties to customer satisfaction and progress sales through to exchange within set timescales.
• Actively sell optional extras and upgrades.
• Present properties and services in a professional, friendly, and knowledgeable manner.
• Conduct property viewings in accordance with company Health & Safety policies.
• Promptly respond to customer enquiries and manage ongoing communication.
• Record purchasers’ internal choices accurately and in line with company procedures.
• Manage customer expectations and address objections effectively.

Required Skills & Qualifications:

• Proven experience in new homes sales is essential due to site complexity.
• Confident, consultative sales approach.
• Strong follow-up and sales-chasing skills.
• Highly organised, proactive, and detail-oriented.
• Confident in asking questions and managing multiple client relationships.
• Desirable: Estate agency background with an understanding of the differences between resale and new build sales.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and development.
• Supportive work environment.
• Comprehensive training and onboarding process.

To apply for the Home Adviser position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.