Customer Relations Officer - Social Housing

• Job Type: Full-time
• Location: Remote working // temp for 6 to 8 weeks (possibility to go perm)
• Hourly pay: £15.47 per hour PAYE
• Experience: Minimum 6 months in social housing

We are seeking a Customer Relations Officer to join a Social Housing association, focusing on managing and resolving stage 1 complaints. This role is ideal for someone with a background in social housing and a passion for delivering excellent customer service. The successful candidate will have the opportunity to work remotely while being an integral part of our customer relations team.

Please Note: This role is remote and does not require you to go into the office, but you must be based within the UK

Day to day of the role:

• Act as the first point of contact for customers, handling stage 1 complaints efficiently and professionally.
• Investigate and resolve customer issues, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions, comments, and complaints.

Required Skills & Qualifications:

• Minimum of 6 months experience in a customer-facing role within social housing.
• Excellent communication and interpersonal skills.
• Ability to handle complaints and difficult situations with a calm and professional approach.

Benefits:

• Remote working

To apply for the Customer Relations Officer position, please submit your CV