Equipment Team Lead – DFG Adaptations

Location: Birmingham & Field-Based

Salary: £35,000 – £38,000

Job Type: Permanent, Full-Time

Hours: Monday – Friday, 9:00am – 5:30pm

We are recruiting for an Equipment Team Lead to manage the end-to-end delivery of equipment cases within a DFG adaptations service.

This is an operational and process-led role , ideal for someone with experience managing adaptations, community equipment, housing, repairs & maintenance or specialist equipment contractors.

The Role

You will take ownership of equipment cases from initial survey and quotation through to approval, installation, completion and invoicing , ensuring all required evidence, documentation and approvals are in place.

Key Responsibilities

• Manage multiple live DFG equipment cases from survey to completion.
• Review surveys, quotations, photographs and supporting documentation.
• Check proposed equipment against the approved Personal Needs Assessment (PNA).
• Review scope, costs and additional works for accuracy and value.
• Coordinate Purchase Orders and contractor mobilisation.
• Manage and monitor specialist equipment contractors and suppliers.
• Track installation programmes and proactively resolve delays.
• Review completion packs, certificates and photographic evidence.
• Ensure cases are fully compliant before final invoicing.
• Monitor KPIs, outstanding POs, delayed installations and incomplete documentation.
• Lead and support the equipment team, improving processes and performance.
• Act as an escalation point for technical, contractor and customer issues.
• Maintain accurate records and a clear audit trail.

About You

The ideal candidate will have experience in one or more of the following:

• DFG / Housing Adaptations
• Community Equipment Services
• Local Authority Housing or Adaptations
• Repairs & Maintenance / Property Services
• Stairlift, hoist or specialist equipment
• Healthcare or Social Care Equipment
• Contractor or supplier management

Experience with stairlifts, through-floor lifts, ceiling-track hoists or other specialist adaptations would be advantageous.

You don't need to be a construction expert or Occupational Therapist, but you will need strong operational, organisational and contractor-management skills , together with the confidence to challenge suppliers and ensure processes are followed.

A full UK driving licence is required due to the field-based nature of the role.

If you're an experienced operational professional looking for a role within DFG adaptations and specialist equipment , get in touch for a confidential discussion.