Contract Manager - Contract Cleaning
The Opportunity
An opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to manage their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
The Package
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£32k basic
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Uncapped commission
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Car Allowance
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35 days holiday per year (including bank holidays)
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Home based and Flexible hours
The Territory
Birmingham, Oldbury, Telford and surrounding areas
Main Responsibilities of a Contracts Manager
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Contract/Site Management with 40-50 cleaning staff
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The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
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Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
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To ensure all client queries and complaints are dealt with in a timely and effective manner.
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To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
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Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
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To assist the sales team as and when required.
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To ensure adequate supplies are onsite.
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To recruit, induct and train new staff.
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To resolve any disciplinary/ grievance matters in line with company policy and procedure.
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To provide guidance, coaching and training to managers and supervisors.
The Person
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Experience in managing multiple commercial cleaning accounts
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Strong management style with experience in recruitment, on-boarding, training and development
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Passionate about people
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Health and Safety qualification or experience in this area
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Client liaison and presentation experience
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Full clean driving licence
Why Work for Us
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Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
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Equal Opportunities Employer who promotes diversity.
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Innovative Approach to the Employee Journey
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A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business