Here is an insight to Money and Pension Service:
At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other.
We’re not only looking for the best people to come and work for us, but we need people who align themselves to our values. We care about our colleagues and people whose lives we are here to transform, we will transform lives through our ability to make positive connections, and we are committed to transforming lives and make a positive societal impact.
We help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.
By fostering our values, we are very proud of the inclusive working environment that we have created. We are committed to attracting people of all backgrounds, we want our colleagues to reflect our customers and the people we assist.
In this role you will be responsible for the following;
Assess the service needs of internal and external customer and connect them with the correct provider/resolver
Create and maintain a database of clients and client needs
Assess customer issues and provide recommendations to fix problems
Build/Maintain good relationships with service providers
Major Incident Management/Incident Management
Incident Trending and Analysis
Problem Ownership and Resolution
Knowledge Base Management (Including Document Creation)
On-Call availability for Major incidents
A Variety of Administration tasks to assist with smooth running of day to day IT operations
You will need to demonstrate the following skills and experience;
1-3 years of IT service delivery experience (ideally including Incident and or Problem management)
Previous experience operating in an IT Service desk
Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
Experience using a variety of ITSM toolsets
Excellent customer service and problem-solving skills
High quality organizational skills
The ability to work well under deadlines and to multitask
The ability to build relationships and coalitions within the TeamsExcell...
